Usually, all charges for purchases are non-refundable and no refunds or credits are issued for partially used periods.
Please bear in mind, before making a refund request, that no refunds are permitted for credit package purchases.
If you wish to request a refund, you must send an email with your request directly to customer care via the contact form. Once submitted, the request will be handled by our operators, carrying out relative checks and replying via email.
Please include the following information in your request: The e-mail address associated with your account
The date/sum of the transaction
The last four digits of the credit or debit card used
The expiry date
Reason for the request
This information is essential to allow our operators to process your request as soon as possible.