How can I see the charges on my card statement?
The charges for
the subscription plan or other packages purchased on the Site will be visible
on your credit or debit card statement with the wording that it was
communicated to you during the purchase process or found in the payment receipt
uploaded on the site in the Payments section or, from the payment service
provider used to collect the relative amount. In case of payment from the site
by credit or debit card, the method of payment can be via a single payment for
the entire amount or for a portion thereof through multiple payments until the
total amount of the purchased subscription is paid off. For more details,
please consult the appropriate section of the Terms and Conditions .
Please bear in
mind that sometimes the debit times shown on the statement may not coincide
with the times of purchases made on the site, this discrepancy is due solely to
technical reasons, related to the location of the bank's server managing the
transaction.
If you encounter
any kind of problem with the subscription, discrepancies with charges or seek
clarifications, please contact customer care via the contact form. Our operators will immediately handle your request.
To speed up the
solving of problems related to your payments, before contacting your bank we
invite you to contact our customer care, via the contact form.